Service enquiry.

Roto roof windows and accessories.

Do you have a comment or a complaint? You can submit these directly via an online service enquiry. Simply complete the form below. We will then be in touch as soon as possible. The more details you give us in your enquiry, the quicker your query can be dealt with by avoiding us having to ask you for further information.

Service enquiry.

Roto roof windows and accessories.

Here you can see where to find the type plate for your window. We need these details to identify your window accurately.

Requester's details
1. First name *
2. Surname *
3. Company name
4. Street / house no. *
5. Post code *
6. City *
7. Phone *
8. Mobile
9. E-mail * - Please enter a valid e-mail address
Details of the request
1. Type plate details
2. The details of the window type or solar protection accessories can be found on the type plate of your Roto product.
3. >>Your type plate can be found here<<
4. Type plate *
5. Year of installation
6. Quantity
7. Installation height (in m)
8. Roof pitch
9. Roof covering
10. Environment
11. Situation below the window
12. Please give the most accurate description possible of the damage or request regarding your Roto product. This will help us to determine the spare parts needed for the repair. Details such as left or right are to be given when looking from the inside outwards.
13. Description *
14. Pictures of the complaint/invoices/other attachments/installation situation if unusual
15. File 1
16. File 2
17. File 3
Installer's details
1. Self-installation
2. Roofer/carpenter
3. Address of the roofer/carpenter who installed the Roto products
4. Company name
5. Street / house no.
6. Post code
7. City
8. Phone
Details of the house/building where the cause for complaint occurred
1. Is the building address identical to the client address already entered? * *
  1. yes
  2. no (if not, please enter the building address below:)
2. Surname
3. First name
4. Street
5. Post code
6. City
7. Phone
8. E-mail
1. Data protection and terms of service *
  1. Yes,
2. I have read and agree with the data protectiondeclaration and terms of service.
3. Consent to passing on of data
  1. Yes,
4. In case the repair cannot be carried out by Roto Dach- und Solartechnologie GmbH, I consent to my personal data that I provided in this service request being passed on to an external service partner of Roto Dach- und Solartechnologie GmbH. The service partner will use the data transmitted exclusively for the preparation of a needs-based quotation, which will be sent to me using the contact data I provided. The data will not be used in any other way.
5. Note: Please note: maintenance and adjustment work as well as defects caused by condensed water and/or installation errors do not fall under the terms of the warranty and will be charged for.
6. * = Mandatory fields